Privacy & Cookie Policy

1. Who we are

This website is operated by Security 4 Limited, trading as Security 4 Wales.

• Registered name: Security 4 Limited
• Company number: 07101755
• Registered office: Unit 7 Cambrian Park, Cillefwr Ind Estate, Johnstown, Carmarthen, SA31 3RB
• Email: info@security4wales.co.uk
• Phone: 01267 222976

We are the data controller for the personal data collected through this website. We are registered with the Information Commissioner's Office (ICO) as required under UK data protection law.

2. Data we collect

Information you provide to us

When you use the contact form on our website, we collect:

• Your name
• Your email address
• Your phone number (optional)
• The service you are enquiring about
• The content of your message

Information collected automatically

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, pages visited and the time and date of your visit. This is collected via cookies - see Section 8 for full details.

3. How we use your data

We use the information you provide to:

• Respond to your enquiry and provide the information or quotation you requested
• Arrange and carry out site surveys where you have requested one
• Communicate with you about your security system installation or maintenance contract
• Send you information relevant to the services you have purchased from us
• Comply with our legal obligations

We will not use your data for unsolicited marketing without your explicit consent.

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

Purpose	Legal basis
Responding to an enquiry or contact form submission	Legitimate interests (Article 6(1)(f)) - responding to a direct request from you
Providing installation and maintenance services	Performance of a contract (Article 6(1)(b))
Complying with legal obligations (e.g. NSI audit records)	Legal obligation (Article 6(1)(c))
Marketing communications (where consented)	Consent (Article 6(1)(a))

5. How long we keep your data

• Enquiries that do not result in a contract: up to 12 months from last contact
• Customer records (installation and maintenance contracts): 7 years from the end of the contract, in line with our legal and insurance obligations
• NSI-required installation documentation: retained for the period required by the relevant NSI code of practice
• Website analytics data: in accordance with the retention settings of the analytics tool used (see Section 8)

6. Sharing your data

We do not sell or rent your personal data. We may share it with:

• Scutum (our alarm receiving centre) - for customers on a monitoring contract, we pass necessary contact and keyholder details to Scutum, our NSI Gold approved alarm receiving centre
• NSI - as part of our annual audit, installation records may be reviewed by NSI auditors under strict confidentiality obligations
• IT and software providers - companies that help us operate our website and business systems, bound by data processing agreements
• Legal or regulatory authorities - where we are required to do so by law

All third parties we work with are required to handle your data securely and only for the purposes we specify.

7. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access - to request a copy of the data we hold about you
• Right to rectification - to ask us to correct inaccurate data
• Right to erasure - to ask us to delete your data (subject to legal obligations)
• Right to restriction - to ask us to limit how we use your data
• Right to data portability - to receive your data in a structured, machine-readable format
• Right to object - to object to processing based on legitimate interests
• Right to withdraw consent - where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at info@security4wales.co.uk or in writing to our registered address. We will respond within one month.

8. Cookie policy

What are cookies?

Cookies are small text files placed on your device by a website. They are widely used to make websites work efficiently and to provide information to website owners.

Cookies we use

Cookie	Type	Purpose	Duration
Session cookies	Essential	Required for the website to function. Not used to collect personal information.	Session (deleted when browser closes)
Analytics cookies (e.g. Google Analytics)	Analytics	Help us understand how visitors use our website so we can improve it. IP addresses are anonymised.	Up to 26 months

Managing cookies

You can control and delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of this website. For guidance on managing cookies in your browser, visit aboutcookies.org.

To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.

9. Complaints

If you have a concern about how we handle your personal data, please contact us in the first instance at info@security4wales.co.uk and we will do our best to resolve the matter.

If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Changes to this policy

We may update this policy from time to time to reflect changes in law or our practices. The date at the top of this page shows when it was last revised. We encourage you to check this page periodically.

If you have any questions about this policy, contact us at info@security4wales.co.uk.